Who can rent a vehicle?

You must:

• Be at least 21 years old (where applicable).

• Hold a valid full driver's licence.

• Be listed as an approved driver on the Rental Agreement.

• Overseas visitors may require a Samoa Temporary Driver's Licence (TDL).

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Do I need a Samoa Temporary Driver's Licence?

Yes, if required by Samoan law. We can assist you with obtaining a TDL. The fee is payable by the renter.

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Is a deposit required?

Yes. A non-refundable booking deposit of 10%–50% may be required depending on the booking.

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When do I pay for my rental?

Full payment is required before the vehicle is released.

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What forms of payment do you accept?

We accept:

• Cash

• Credit Cards

• Card Authorisation (Bond/Security)

• Online Stripe 

• PayPal

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Is there a security bond?

Yes. A refundable security bond may apply depending on the vehicle and insurance option selected.

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When is my bond refunded?

Your bond is refunded once the vehicle is returned:

• On time

• In the same condition (fair wear and tear accepted)

• With all keys and accessories

• After any applicable charges have been deducted

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What fuel policy do you use?

Your rental agreement will specify either:

• Same-to-Same (return with the same fuel level), or

• Full-to-Full (return with a full tank).

• Fuel charges apply if the vehicle is returned with less fuel.

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What happens if I return the vehicle late?

Late returns may incur:

• Additional daily rental charges

• Late return fees

• Other applicable administration fees

• Please contact us as soon as possible if your plans change.

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Can I extend my rental?

Yes, subject to vehicle availability. Please contact us at least 48–72 hours before your scheduled return.

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Can someone else drive the rental vehicle?

Only drivers listed and approved on the Rental Agreement may drive the vehicle. Additional driver fees may apply.

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Is smoking or vaping allowed?

No. Smoking or vaping inside our vehicles is strictly prohibited. Cleaning fees will apply if evidence is found.

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What if the vehicle gets dirty?

Please return the vehicle in a reasonably clean condition. Excessive cleaning charges may apply for heavy dirt, mud, stains, food spills or rubbish.

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What should I do if I'm involved in an accident?

Immediately:

• Ensure everyone is safe.

• Contact SupplyME Samoa.

• Report the incident to Police if required.

• Collect details of all parties involved.

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Is insurance included?

Yes. Basic insurance is included with your rental. An excess applies for each incident or claim.

 

Can I reduce the insurance excess?

Yes. You may purchase an Excess Reduction Option when booking to reduce your liability.

 

Are there any activities not covered by insurance?

Yes. Insurance may not apply if damage occurs due to:

• Reckless or dangerous driving

• Driving under the influence

• Off-road driving

• Driving on beaches or through rivers

• Unauthorised drivers

• Breaching the Rental Agreement
   

What happens if I lose the keys?

Lost or damaged keys are chargeable. Replacement costs vary depending on the vehicle.

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What happens if I receive a speeding or parking fine?

The renter is responsible for all traffic offences, parking infringements, tolls and related administration fees during the rental period.

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Can I cancel my booking?

Yes. Cancellation charges may apply depending on how close your cancellation is to the pickup date. No-shows are non-refundable.

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Do you offer refunds?

Refunds are subject to our cancellation policy. Processing and credit card fees may be deducted where applicable.

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Do you offer airport delivery?

Yes. Airport pickup and drop-off services are available. Additional fees may apply depending on location and time.

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Do you offer after-hours service?

Yes. After-hours pickup or return can be arranged for an additional fee.

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What areas do you deliver to?

We offer delivery within selected areas of Upolu. Some locations are free within our service radius, while others may incur delivery fees.

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How do I contact SupplyME Samoa?

SupplyME Samoa 📍 Apia, Samoa 📞 +685 7141800 / 7346628 ✉️ supplymesamoa@gmail.com

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